在希捷Barracuda 7200.11硬盘被曝出有缺点问题后,希捷发布了一个Firmware更新,但直到今天,公司发言人材公布了维修政策.希捷将免费维修缺点硬盘产品,同时包恢复硬盘数据,用户需要在网站将硬盘型号,序列号,当前固件版本号进行登记,希捷回复后会引导用户修理工作,并且数据不会丢失,本次维修政策涵盖1.5TB,750GB,640GB, 500GB, 320GB,160GB版本的Barracuda 7200.11硬盘,还有一部分出问题的迈拓和ES.2型号,以下是希捷原文:
Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at
Support is also available through Seagate's call center: 1-800-SEAGATE (1 800 732-4283)
Customers can expedite assistance by sending an email to Seagate (discsupport@). Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions. There is no data loss associated with this issue, and the data still resides on the drive. But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business.
For a list of international telephone numbers to Seagate Support and alternative methods of contact, please access
*There is no safety issue with these products.